Returns Policy

We hope you'll love your order but if you change your mind you can return any item to us in accordance with the following policy:

  • UK Orders - The item must be returned to us within 30 days for a full refund. The cost to return the item is paid for by you.

This is what you need to do:

  • The items being returned must be unused and be in original packaging.
  • Please put a note inside the package which includes your name and order number. This is very important as we won't be able to match up your return with an order unless you provide these details.
  • Return the items to the following address:
    Bakers Bond Returns c/o So Snazzy Ltd
    Unit 3, Markfield Equestrian Centre
    Stanton Lane
    LE67 9TT
  • We will contact you when your refund has been processed. This is typically within a couple of days of receiving your items back but may be slightly longer during busy periods.

Faulty items will be assessed upon return and if appropriate we will also refund your return postage cost as well as all original monies paid. A copy of your return postage receipt may be required so please keep hold of it.


Please note that we don't offer exchanges for alternative items. Exchanges are dealt as new orders, so your original transaction will be refunded and you will be asked to reorder again should you require a different item. Refunds are processed in accordance with the above policy.


You can cancel your order as long as it has not been dispatched by us already. Orders that are placed with us before 2pm weekdays are usually dispatched on that same day. Providing we can physically stop your order from being posted we will happily cancel it for you. Please note that your order status can still read as 'processing' after we have posted your order, as order statuses are usually updated up to an hour after posting.